Pharma and healthcare
Voice AI agents for pharma distribution
Answer distributor, stockist and chemist calls around the clock, follow up on orders and samples, and keep patient reminders on schedule. Agents carry information and logistics; medical advice stays with your professionals.
Use cases
What the agents actually do
DistributionNeeds setup
Distributor and chemist line
An inbound line that answers order-status and scheme questions from your knowledge base, at any hour.
Field supportNeeds setup
Physician engagement follow-ups
Follow up after medical-rep visits with sample feedback and literature-drop confirmations, logged against each doctor in your CRM.
Clinics
Appointment reminders and rescheduling
Confirm tomorrow's appointments, offer a new slot when a patient can't make it, and cut no-shows without a calling desk.
Adherence
Refill and follow-up nudges
Remind chronic-care patients about refills and check-ins on a schedule you set, with outcomes logged per call.
Languages
The caller's own language
Hindi, English and other Indian languages, so elderly patients and rural partners hear a voice they understand.
EscalationNeeds setup
Hands over when it should
Agents can be configured to transfer calls that need a pharmacist or doctor to your team. The recording and transcript stay on file in your dashboard.
How it runs
From list to logged outcome
01Connect the order or dispatch data your distributors ask about, and approve the answer content.
02Set up the inbound line and the follow-up campaign rules.
03Agents answer distributor and chemist calls from your knowledge base, and run the follow-up campaigns you schedule.
04Outcomes and transcripts land in your dashboard; anything medical is transferred to a human.
Setup
Set up with you during the pilot
01Distributor and chemist line - we load your scheme and order content into the knowledge base.
02Physician follow-ups - we map the fields your CRM expects for doctor-level logging.
03Escalation - we configure the transfer rules so medical questions reach your team.
Safe by design
Answers from your connected knowledge baseOptional transfer to your teamRecordings and transcriptsWhatsApp follow-ups after the call
Asked before a pilot
See it on your own call list.
Pricing is ₹4 per connected minute, exclusive of GST, billed in 30-second pulses - see pricing