NBFC and lending
Voice AI agents for NBFC collections
Run pre-due reminders, due-day calls and promise-to-pay follow-ups in the languages your customers speak - from your approved script, inside your calling windows, with every attempt logged and answered calls recorded and transcribed.
Use cases
What the agents actually do
Collections
Pre-due and due-day reminders
Outbound campaigns call customers before the EMI date and on the day itself. Retries, calling windows and concurrency are handled by the dialer.
CollectionsNeeds setup
Promise-to-pay follow-ups
Agents work from your approved script and tone instructions. Outcomes like promise-to-pay can be captured as structured fields and pushed to your CRM over webhooks.
Onboarding
KYC and welcome calls
Welcome new borrowers, remind them about pending KYC documents, and confirm disbursal details without adding to your calling team's load.
SupportNeeds setup
Inbound borrower line
Agents answer due-date, amount and payment-link questions using your knowledge base and account data, and can transfer to your team when the call needs a person.
Reach
Your customers' languages
Hindi, English, Hinglish and other Indian languages in the same campaign, with voices tuned per language.
Records
Every answered call on record
Outcomes and costs on every attempt, recordings and transcripts on answered calls, exportable for internal review.
How it runs
From list to logged outcome
01Sync the delinquency or due list from your LOS, or upload a CSV.
02Approve the reminder and follow-up scripts; set calling windows, retry rules and the caller ID customers see.
03The dialer runs the campaign inside your windows and the AI holds each conversation.
04Promise-to-pay and other outcomes land as structured fields in your dashboard, and sync to your LOS or CRM over webhooks once connected.
Setup
Set up with you during the pilot
01Promise-to-pay tracking - we configure the outcome fields and the webhook mapping to your CRM or LOS.
02Inbound borrower line - we connect your account data and knowledge base so due-date and amount answers are accurate.
Controls for lending operations
Calling windows enforced by the dialerVersioned, approved scriptsRecordings and transcripts on answered callsStructured outcomes via webhooks
Asked before a pilot
See it on your own call list.
Pricing is ₹4 per connected minute, exclusive of GST, billed in 30-second pulses - see pricing