E-commerce and retail
Voice AI agents for COD order confirmation
Confirm cash-on-delivery orders before they ship, reschedule deliveries by call, and answer order questions without growing your support team.
Use cases
What the agents actually do
Before dispatchNeeds setup
COD confirmation
Call to confirm cash-on-delivery orders before shipping, cutting return-to-origin on fake or forgotten orders.
Delivery
Rescheduling by call
When a delivery fails, the agent offers a new slot and captures the customer's choice.
ReturnsNeeds setup
Returns and exchange intake
Take return requests by call, capture reason and condition, and raise the ticket in your system.
SupportNeeds setup
Order-status line
Answers to "where is my order" from your order data, around the clock.
Win-backNeeds setup
Cart and win-back calls
Follow up abandoned carts and lapsed customers with a call plus a WhatsApp message.
Records
Conversations on record
Transcripts and recordings for answered calls, useful when customers dispute what was promised.
How it runs
From list to logged outcome
01Connect your order data so new COD orders trigger confirmation calls.
02Approve the confirmation and rescheduling scripts.
03Agents confirm orders before dispatch and capture reschedule or cancellation outcomes.
04Outcomes write back to your store or OMS over webhooks once connected.
Setup
Set up with you during the pilot
01COD confirmation - we connect your order data so new COD orders trigger calls.
02Returns intake - we configure reason capture and ticket creation in your system.
03Order-status line - we connect your order data for live status answers.
04Win-back calls - we connect cart and customer lists and approve the offer script.
Built for commerce teams
Structured outcomes per callWebhooks into your OMSWhatsApp follow-upsMultilingual calling
Asked before a pilot
See it on your own call list.
Pricing is ₹4 per connected minute, exclusive of GST, billed in 30-second pulses - see pricing